Winsford and the Coronavirus – COVID -19


Update Thursday 26th March

The Winsford Support Group

Information on the Corona Virus outbreak

The aim of this document is to ensure that you have the latest information about the COVID-19 (or Corona) Virus and current guidance on how to keep yourself and others safe and well.

We hope that by providing this information, you not only have practical information but can also be comforted by knowing that, as a community, we are all pulling together through these challenging times.

The health guidance is the official information communicated through the NHS/UK Govt. and is not a personal view of The Winsford Support Group.

Disclaimer – The local information is the current best practice advice we have, but we may/will have to update regularly. However it remains as accurate as possible but is not necessarily definitive and The Winsford Support Group cannot take responsibility for individual actions taken as a result.

1. What is it?

COVID-19 is a new virus which causes an illness that can affect your lungs and airways. It’s caused by a virus called coronavirus

2. What are the symptoms and how should I behave?

Stay at home if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you’ve started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.Stay at home if you have the above coronavirus symptoms.You do not need to contact 111 to tell them you’re staying at home and testing for coronavirus is not needed if you’re staying at home

How can I protect myself?

• washing your hands with soap and warm water for at least 20 seconds,
• wiping down objects and surfaces,
• using a tissue when sneezing or coughing and throw it away – ‘catch it, bin it, kill it’ – or without a tissue, using the crook of your arm rather than your hand.
• avoiding touching your face (particularly your nose, eyes and mouth)

3. How long should I stay at home?

  • if you have symptoms, stay at home for 7 days
  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.If you have to stay at home together, try to keep away from each other as much as possible.

4. Use the 111 Helpline if….

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service

– Only call 111 if you cannot get help online.

For more detail and advice…

5. Exmoor Medical Centre advice

Due to the COVID-19 outbreak, Exmoor Medical Centre will now operate a full telephone triage service. Please don’t come into the surgery (apart from Dispensary) unless you have spoken to a member of staff on the phone first. Thank you.


6. How do I get my shopping?

Here locally right on your doorstep:

  the village shop (851611) is currently staying open and should be the first port of call

in  addition to the normal fare, the shop can place orders with John May the butcher

– the  shop now has a card machine, and wherever possible, payments should be made using that process.

They can take debit card payments with no minimum spend and no transaction fees, and they will do cash withrawals provided you have a debit card from one of the major banks.

They have to charge a 1% transaction fee on cash withdrawals with a minimum fee of £1 to cover our bank charges

This is available to Winsford residents only.

– the Royal Oak kitchen is also remaining open and will be offering takeaway meals 7 days a week between the hours of 17.00-19.30; (please check their website for details of the menu)…

– customers can pick up from the pub’s back door after telephoning 851455 to place their order

– If you are unable to get out then the WSG will deliver to your door

– the Post office will not be open until further notice

There are a number of local delivery options…

GreengrocerR&N Fruit & Veg in Dulverton has agreed to do a delivery on Tuesday (picked up by a WSG member) and Thursday (delivered by Richard the grocer himself). The order should be called through on 07483 277090 and paid for to Dulverton the day before. A price list is being prepared.

Fishmonger – mobile van Frank Houlding (07929420236) will be in the village between 4pm and 4.30pm on Thursday and can deliver to the house. Please ring the day before if you would like a home delivery.

Butcher  John May, please order through the village shop as mentioned

On the Internet:

– shop on-line, but the lead-time is 2-4 weeks currently and the supermarkets are starting to introduce their own measures in trying to respond to the scale of on-line demand. For example, in order to ensure that everyone is served, there are now restrictions to prevent bulk buying which has caused out of stock situations in many essential items

– Wiltshire Farm Foods will only accept orders from existing customers until at least 27th March. If this changes we will update


– various supermarkets are designating specific opening times for older people. This is typically early to mid-morning, but please check online per supermarket

Please DO NOT worry if you cannot get out to shop and haven’t got the means to use on-line shopping – just contact a member of The Winsford Support Group and we will help you!

We can currently…

– collect items from the village shop on your behalf and deliver them to your door

  discuss any other shopping /requirements/food sharing with you

  help you with replenishing supplies for your fire

We are all being urged to support each other by acting as a team and shopping responsibly: so please limit your requirements to what you actually need. Your volunteer with sort out details of how shopping bills should be paid

7. Prescriptions

– prescriptions will continue to be delivered as normal to the village shop or to your home as requested. Please let the surgery know if your circumstances change and you now need a home delivery

8. What changes should I make to my regular routine?

The latest advice on how to behave during this current phase of the Corona virus can be accessed by copying and pasting this link in to your browser…

However, this doesn’t mean we can’t have any contact with each other. J Please do get in touch with any one of the volunteers specified on your copy of our leaflet and let us know how we can help prevent anyone from feeling isolated, lonely or anxious about something. We shall be discussing fun things to do using current technology in due course.

9. Vulnerable children/adults

if you have a safeguarding concern or require adult social care about a vulnerable adult then see or phone Somerset Direct on 0300 123 2224

10. The Village Agent

How can a Village Agent help you?

  • do you live alone, have a problem and not know who to turn to?
  • are you struggling as a young person, an older person or as a family and need advice and support?
  • do you have a problem that can be fixed by accessing the right people, services or agencies, but are unsure of where to begin?
  • are you caring for someone and need a little help and support? Click here
  • does your community have a collective problem that needs a kick start to solve?

Our Village Agent is Jane Lillis

Phone:07958 415270

District:West Somerset


11. Delivery healthcare protocol

  • the parcel/goods will be left on your doorstep
  • payment preference is by Debit card; if cash, please leave it in an envelope/similar
  • the deliverer and recipient should keep to 2m.(6’) distancing
  • the deliverer will clean their hands or replace their gloves as soon as practical
  • the recipient is advised to sanitise the products before storage and then wash their hands

NB Sadly, it is evident that some of us may be vulnerable to a virus of another form: the scammers. Please do take care to safe-guard yourself. In a world that seems so full of change, there are regrettably some things that do not change.If you have any concerns about someone who may have contacted you, please call one of The Winsford Support Group volunteers.

AND REMEMBER…never, ever give your bank account and any other personal details to anyone over the phone

Stay calm and let’s get Corona done!

Please note that with immediate effect on advice from the Government, the Village Green, Tennis Courts and Recreation Field will be closed. We are sorry to have to take this action but we have no choice in the matter.

The Village Hall is now closed.

Many events in the village have been postponed,  new dates will be published as and when they become available

27/4       Moor Movies – Official Secrets

25/4        Elvis

St Mary Magdalene is closed for services.

You will all have received ‘An Important Message’ flyer giving you details of who to contact if you need help, information on the virus and how to best keep yourselves safe.

In addition there are details on the Takeaway Menu being offered by the Royal Oak, please make use of this great service.

As the situation is everchanging the flyer will updated for next week but in the meantime any important changes can be found here.

On a lighter note the Moor Movies have 90 DVD’s of films they have shown in the Village Hall and these can be hired via the Oak Shop for a small donation of £2.50

Finally, the Parish Council have a page giving all the latest Government and local authority advice and updates which can be accessed at http:/

Thursday 7th May